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KMID : 0861120110150030101
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Korean Journal of Oriental Preventive Medicine
2011 Volume.15 No. 3 p.101 ~ p.114
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Job Analysis of Hospital Coordinator Based on the DACUM Method
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Yoo Hyeong-Sik
Lee Sun-Dong
Shim So-Young
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Abstract
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The purpose of this study was to analyze of Hospital Coordinator based on the DACUM(Developing A
Curriculum) method. The contents of this study were to extract the duties, tasks consisting of job of
Hospital Coordinator and to investigate levels of importance, difficulty, frequency and entry level on each
task, and to make out a job model of Hospital coordinator. A DACUM committee was composed to
analyze job of Hospital Coordinator and the committee members were total 17, a facilitator, 15 hospital
administrator and a recorder.
The major findings of this study were as the followings ; first, duties in job of Hospital Coordinator
were total 10, which were organization of Hospital Coordinator affairs, customerfacing services, consultation
support, customer counsel, customer management, financial management, medical service planning, medical
service marketing, organizational management, image making management, and self-development. And
total tasks in job of Hospital coordinator were 76.
Second, the tasks which were important, difficult, frequent and essential in entry step of occupation were
counseling before consultation, explaining treatment plan after consultation, checking progress of consultation,
answering teleconsultation, and finding out customer’s consultation information.
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KEYWORD
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DACUM(Developing A Curriculum), job analysis, Hospital Coordinator
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